RaceUp Terms and Conditions

Welcome to RaceUp Online Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide. By creating an account and using RaceUp Casino, you agree to be bound by the terms set out below. At Race Up, we encourage every player to read this document carefully before registering, depositing, or claiming any promotion.

1. About Our Casino

RaceUp is owned and operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958). We operate under a license issued by the Tobique Gaming Commission (license number 0000002). Our platform launched to serve players across Canada, Australia, New Zealand, Germany, Austria, Switzerland, Italy, India, Norway, and Kazakhstan, and our website is available in English, English-CA, English-AU, English-NZ, German, German-AT, German-CH, Italian, and Hindi.

2. Eligibility and Account Registration

To use Race Up Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you complete the RaceUp register process, you confirm that all information you provide is accurate, current, and belongs to you. We reserve the right to request identity verification documents at any time, including before processing a RaceUp withdrawal.

• You may only hold one account with us
• You must not register if you reside in a restricted territory, including but not limited to Belgium, Bulgaria, Canada (New Brunswick and Ontario), China, Estonia, Greece, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, or the United States
• We may suspend or close accounts that violate these terms, including attempts to bypass geo-restrictions

Once your account is created, you can access our platform through RaceUp login at any time using your registered credentials. We also offer a dedicated Race Up app for mobile devices, giving you convenient access to our full game library on the go.

3. Deposits and Withdrawals

We accept a variety of currencies, including EUR, USD, CAD, AUD, NZD, NOK, and several cryptocurrencies such as BTC, ETH, and USDT. The minimum RaceUp deposit is €20, and our accepted payment methods include Visa, Mastercard, Neteller, ecoPayz, MuchBetter, and CoinsPaid. Minimum deposit and withdrawal amounts vary by currency, and maximum transaction limits apply.

Every Race Up withdrawal request is subject to verification procedures, and processing times depend on the payment method selected. E-wallet withdrawals are typically instant, while card payments may take up to five business days and bank transfers up to three business days. We apply daily, bi-weekly, and monthly withdrawal limits, and balances exceeding €5,000 are paid in monthly installments, except for progressive jackpot wins, which are paid in full.

4. Bonuses and Promotions

At RaceUp, we offer a generous welcome package of up to €6,000 plus 250 Free Spins across your first three deposits. Every RaceUp bonus is subject to wagering requirements, minimum deposit thresholds, and maximum bet restrictions during the wagering period. We do not currently offer a RaceUp no deposit bonus, and any such offer, if introduced, will carry its own specific terms.

• Standard wagering requirement on the welcome package is x40 on deposit plus free spin winnings
• Free spins must be activated within 1 day and are valid for 1 day
• Bonus contribution rates vary by game type: slots 100%, roulette 25%, card games 10%, poker and video poker 5%
• We also run a Monday Reload Bonus, a Friday Reload Bonus, weekly cashback, and a monthly tournament with a €1,000 prize pool plus 400 Free Spins

We reserve the right to modify, suspend, or cancel any Race Up bonus at our discretion, particularly in cases of suspected abuse, bonus hunting, or violation of our fair play policy. Any Race Up free spins offer is governed by the specific terms published alongside that promotion at the time it is active.

Loyalty Program

Our loyalty program consists of six levels, from Level 0 through Level 5 VIP. You earn Comp Points through real-money slot wagering, and as you progress, you unlock higher cashback percentages, exclusive free spins, and access to reload bonuses. Higher tiers also require a minimum level of qualifying deposits in addition to Comp Points.

5. Games and Software

We work with leading providers such as Pragmatic Play, NetEnt, Evolution, Hacksaw Gaming, and many others to bring you over 8,000 titles, including RaceUp slots, live dealer tables, crash games, and specialty titles like Aviator and Chicken Road. Our live casino section features roulette, blackjack, baccarat, poker, and game shows streamed in real time. We make every reasonable effort to ensure that our games function correctly, but we do not guarantee uninterrupted or error-free access at all times.

6. Responsible Gambling

We are committed to promoting responsible play. We provide tools such as deposit limits, self-exclusion options, and reality checks to help you manage your gaming activity. If you believe you may have a gambling problem, we encourage you to contact our support team or seek assistance from a professional organization dedicated to gambling addiction.

7. Account Security and Your Responsibilities

You are responsible for keeping your RaceUp login credentials confidential. We are not liable for any losses resulting from unauthorized access to your account if such access results from your failure to protect your password. You must notify us immediately if you suspect unauthorized use of your account.

8. Intellectual Property

All content on our website, including graphics, logos, game titles, and software, is owned by us or licensed to us by our software providers. You may not copy, reproduce, distribute, or exploit any part of our platform without our prior written consent.

9. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee that our website will be free from errors, interruptions, or technical issues. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our services.

10. Customer Support

Our support team is available 24/7 via live chat, email, Telegram, and social media channels including Instagram, Facebook, and YouTube. We provide support in English, German, Italian, Russian, and Hindi. For any questions regarding your account, a RaceUp bonus, or a pending transaction, you can reach us at support@RaceUp Casino.com.

11. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, legal requirements, or operational practices. We recommend reviewing this page regularly. Continued use of Race Up Casino after any changes constitutes your acceptance of the revised terms.

12. Governing Law

These terms are governed by the laws applicable to our licensing jurisdiction, the Tobique Gaming Commission. Any disputes arising from your use of our services will be resolved in accordance with this governing framework.

By using RaceUp Online Casino, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of this document, we ask that you refrain from using our services.